Beyond food extrusion equipment and other food processing machines, Shandong Arrow delivers integrated food processing systems for breakfast cereals, snacks, pet food, and plant-based protein production. Our service commitment begins with expert pre-sales consultation and customized engineering, extending through seamless turnkey project execution to global after-sales support.

Technical Design Services

Service & Support

Full-Process Design

We provide standardized food production line solutions, as well as fully customized designs tailored to specific customer requirements.

Factory Layout Design

We provide tailored layout planning based on existing workshops, and also offer detailed layout drawings, references, and recommendations for new factory construction.

Process & Product Application Services

Service & Support

We provide comprehensive, high-standard machine testing and formulation validation services.

As a professional extrusion food machinery manufacturer, the company leverages its Intelligent Extrusion Food R&D Center and the Jinan Key Laboratory of Extruded Food Applications to deliver full-process testing and formulation support.

With a deep understanding of the importance of food processing technology and formulation development, we are committed to providing complete and proven food solutions. From equipment testing to recipe optimization, every step is executed with precision and efficiency, helping customers achieve stronger competitiveness in the market.

Digital Services

Service & Support

We provide one-stop smart factory solutions, including ERP system integration, efficient production management, and intelligent monitoring.

A fully digitalized, visualized intelligent control system designed for efficient, stable, and traceable production. The system adopts centralized PLC-based computer control with imported industrial computers, displays, and touchscreen interfaces. Extrusion and drying systems are centrally managed, with an integrated HMI panel enabling intuitive real-time operation and full parameter adjustment via touchscreen.

Recipe and parameter memory functions ensure accurate data logging and support continuous process optimization through a structured production database. The system features one-touch start, precise temperature control, production tracking, and program locking, ensuring consistent, efficient, and automated operation.

Maintenance & Service Support

Service & Support

Equipment maintenance is carried out by our professionally trained engineering team.

We are supported by a team of industry-leading engineers with specialized training and extensive hands-on experience in equipment operation and maintenance. They are capable of quickly and accurately diagnosing and resolving any issues during operation. In the event of a malfunction, we ensure immediate response for troubleshooting and repair to minimize downtime and maintain continuous production.

Spare Parts Support

Service & Support

We provide a full range of original spare parts.

All parts are manufactured strictly in accordance with original factory standards and undergo rigorous quality inspection to ensure precise compatibility with your equipment, extend service life, and reduce failure rates. A complete set of testing tools and inspection procedures is in place, with a comprehensive quality control system covering incoming material inspection, in-process control, and final commissioning throughout the entire production cycle.

We maintain a well-established spare parts inventory system, enabling rapid response to customer requirements and ensuring timely delivery of components. In addition, our professional after-sales team provides full support for installation, commissioning, and technical assistance, ensuring reliable and worry-free operation.

Upgrade & Retrofit Services

We provide comprehensive and flexible upgrade solutions for your equipment, enhancing performance, efficiency, and functionality based on evolving production needs.

All components are manufactured strictly according to original factory standards and undergo rigorous quality inspection to ensure precise compatibility with your equipment. This helps extend service life and reduce failure rates. A complete range of testing tools and quality control procedures is in place, with a full inspection system covering incoming materials, in-process control, and final commissioning throughout the entire production cycle.

We maintain a well-organized spare parts inventory system to ensure fast response and timely delivery. Our professional after-sales team also provides full support for parts installation, commissioning, and technical assistance, ensuring reliable and worry-free operation.